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  • About Us
    • About SG Pets
    • Brand Story
    • Mission & Vision
  • Brands
    • Boxie
    • Halo
      • About Halo
      • Halo Dogs
      • Halo Cats
      • Halo Samples
    • Nature’s Specialties
      • About Nature’s Specialties
      • Shampoo
      • Conditioner
      • Dips
      • Facial Wash
      • Optimiser
    • MicrocynAH®
      • About MicrocynAH®
      • Healthcare
      • Supplements
    • Others
  • Products
    • Dog
      • Dry Food
      • Wet Food
      • Treats
      • Supplements
    • Cat
      • Dry Food
      • Wet Food
      • Treats
      • Supplements
    • Grooming
      • Medicated Shampoo
      • Alternative to Pesticide
      • Specialty Shampoo
      • Conditioners
      • Facial Wash
      • Optimiser
    • Accessories
    • Healthcare
    • Litter
    • Supplements
    • Sanitisation
  • Vegan
    • Dry Food
    • Wet Food
    • Treats
  • Deals
    • Hot Deals
  • Where To Buy
    • Our Store
    • Amazon
    • Lazada
    • Qoo10
    • Shopee

Privacy Policy

Home / Privacy Policy

Privacy Policy

This privacy policy sets out how SG Pets uses and protects any information that you give when you use this website. SG Pets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SG Pets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at sales@sgpets.com.sg

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Testimonials

“Second purchase from seller. Very kind to answer my one million questions. Product is very good. Using it for the nice light smell and not it’s whitening properties. Lathers well. Dilutes well too. Dogs approve too :). Way cheaper than the smaller bottles that I brought previously.”

14kacheeks14

“My cat love the cat food. If you are try to buy cat food for your cat but do not know what brand to choose, try to buy halo holistic cat food.”

killedwolf

“Super high quality food. Very expensive but follows AAFCO standards and has added supplements.”

hafayus

“Received the treats well packaged in a box. No broken pieces. 2nd time purchases for good quality vegan treats. Will buy again. Thanks seller.”

d2sha

“Stunning Service: ordered at midnight, delivered before noon next morning. One of the best brands of clay litter and great value for a 4-pack. Will definitely buy again, thank you!”

zelphyne

“This is to commend them on their service! There was a miscommunication and I thought I didn’t receive the item. However, they resolved it so quickly and efficiently! I’m so pleased with their service!”

yanliwen

“Repeat purchases. Cat’s poo doesn’t stink with real nature, so it’s good food for those who don’t want your house or room to smell like poop on a daily basis.”

elbowcut

“Excellent product and great service standards.”

david daxltay

“Good products. Bought more to pass my mum.”

saufisalleh

“Item came by post in white envelope. Very affordable given the price and amount of food. Packaging was in order and arrived pretty fast. Haven’t fed my cat yet but I’m sure she will like it.”

andrea_s

“Ordered this for cat who frequently has diarrhea and this brand of kibbles really helped with that. Order arrived in just days too. (My cats like this flavour more than sensitive stomach flavour.”

quackers273

“With probiotics and easily digestible, my cat’s poop stink a lot lesser when he eats real nature. He’s now very excited to eat kibbles. Thanks for the halo samples!”

elbowcut

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